If you've followed our photo guidelines, your photo is likely perfect for use! Here’s what we recommend:
Angle: They don’t need to look at the camera, but a close-up helps us capture their unique features.
Quality: Make sure the image isn’t blurry and that no features (like ears) are out of frame, as we can’t add them in.
Lighting: Daylight is best—preferably outdoors.
Color Accuracy: Ensure the fur color appears natural, as poor lighting can affect the final design.
Eye Level: Try to take the photo at your pet’s eye level.
Our team reviews every photo once your order is placed. If there’s an issue, we’ll contact you promptly via email. Should we need a new photo, it may add a few days to your delivery.
If you choose not to provide a new photo after we’ve advised it, please note that we cannot issue a refund. High-quality photos are key to the results shown on our website!
